Why Us
As a factual matter, LoLV sells cars. However, it’s time to pivot beyond Lexus. To be clear, we believe 100% in the product. It’s the highest-quality car on the market. But we’re not in the business of selling Lexus. We’re in the people business. In fact, “people business” may not even be the right term for it. LoLV is redefining business into pleasure.
Lexus is thought of as a luxury brand. However, Lexus of Lehigh Valley is not a luxury brand. LoLV is a caring brand. Doing things with extra care is an even better experience than luxury. LoLV creates exceptional moments that show our customers and employees the utmost respect and care. It’s about focus and attention; Everyone deserves to be treated as the focus of care. LoLV wants customers and employees to embrace a simpler state of mind focused on positivity and personal interest without sacrificing the standards they deserve.
A note from Peter Cooper
I believe every business has a soul.
That’s really been my focus for the last 30 years. How do we convey that to our customers and to our employees? We have a tendency to overcomplicate things or make things very narrow. I think the two most fundamental things are people’s eagerness to be understood and their basic desire is to connect.
When I look at our business, I really don’t think about it as the automobile business. People say we’re in the car business, but we’re really in the human interaction business. Whether it’s our employees or our customers, I think everybody just wants to be understood.
How This Affects You
Each of our new and pre-owned vehicles is pre-discounted with our upfront, negotiation-free price, making your car shopping simple, fast and stress-free – in fact you can purchase 100% online and we will deliver the car to you for free - nationwide! We make car buying transparent and hassle-free – the way you want it to be. We offer free pickup and delivery for service to our customers so your daily routine is never disrupted. If we're servicing your vehicle in our service center, you'll receive a complimentary Lexus loaner car to continue about your daily business – and we'll deliver it and your serviced car to you, saving you time. We'll never return your vehicle to you after service without giving it a complimentary car wash first.
Transparent Pricing
| LoLV | Local | |
| Hassle Free, transparent, upfront pricing | ||
| Guaranteed trade in offer to purchase your car | ||
| We buy your car whether you buy from us or not | ||
| Complimentary overnight test drives | ||
| Non Commissioned Customer Experience Managers | ||
| Financing flexibility | ||
| 72 Hour – 300 mile return policy | ||
| Price protection guarantee | ||
| Free vehicle report on all used cars | ||
| We will deliver your car ANYWHERE |
Service
| LoLV | Local | |
| Complimentary Lexus loaner vehicle available anytime | ||
| Complimentary pickup and delivery with vehicle | ||
| Complimentary PA state inspection | ||
| Complimentary car wash with any service | ||
| Technology Specialist to answer all your questions |
Elevated Shopping Experience
| LoLV | Local | |
| Business center with free WIFI | ||
| Complimentary café | ||
| Full time valets to help you anytime |
Our Philosophies
How can a business be in touch with the consumer and give them a better experience? It used to be that if you had a good product, that was enough to be successful in business. Then it pivoted a little bit toward the ability to market the product well. Today, we believe if you have a big enough heart and really take the time to get to know people, you’re going to win every time. That’s all there is.
We want to do well and we want to do good. Both our customers and our employees deserve the same level of care and concern. If we can do that, everyone’s going to win and we’re all going to have a lot of fun doing it.
The Frog
Only moves forward in leaps and bounds. It’s incapable of moving backward. An ideal symbol of progress.
The Koi
Represents different things in different cultures. The koi can be a symbol of good luck or fortune; perseverance against adversity; and safety or protection. They’re good to have around.
The Turtle
Not too quick. Prefers to be consistent and deliberate. Most importantly, the turtle has to stick its neck out — literally — whenever it surveys the landscape to advance.